When will my order be shipped?
Orders are usually prepared within 1–3 business days before being handed over to the shipping carrier.
How can I track my package?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information if available.
Can I modify my order?
If your order has not entered processing yet, we'll do our best to accommodate changes. Please contact us as soon as possible.
Do you ship internationally?
Yes. We deliver to many countries worldwide.
My tracking hasn't updated yet.
Tracking information may take up to 72 hours after shipment before updates become visible.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include clear photos of both the product and its packaging.
Are your cosmetics suitable for sensitive skin?
Ingredient information is provided whenever available. If you have known allergies or sensitive skin, we recommend carefully reviewing ingredients and performing a patch test before regular use.
Can I return beauty products?
For hygiene and safety reasons, certain opened cosmetic products may not be eligible for return unless they arrive damaged or incorrect.
How can I contact customer support?
You can email us anytime at lipolog@outlook.it.