Shipping policy
Shipping Information
Thank you for choosing LipoLog. We are committed to delivering your beauty essentials safely and efficiently. Please review our shipping policy before placing your order.
Order Processing
All orders are reviewed and processed within 1–3 business days after payment has been successfully confirmed.
During periods of increased demand, holidays, or promotional campaigns, processing times may require additional time. Customers will be informed if significant delays occur.
Shipping Time
Estimated delivery times after dispatch are:
Europe: 5–12 business days
United States & Canada: 6–14 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–18 business days
Delivery estimates are not guaranteed and may vary depending on customs inspections, weather conditions, carrier delays, or local postal services.
Shipping Costs
Shipping fees are displayed during checkout before payment is completed.
Free shipping promotions may be available on selected products or minimum order values.
Tracking
Once your order has been shipped, a tracking number will be provided via email whenever available.
Tracking information may require 24–72 hours to become active after shipment.
Multiple Shipments
To reduce delivery times, products ordered together may be shipped separately from different fulfillment facilities. In these cases, you may receive multiple tracking numbers.
Customs & Import Charges
International orders may be subject to customs duties, taxes, or import fees determined by local authorities.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees before being resent.
Lost or Delayed Packages
If your package appears delayed, please allow a reasonable period beyond the estimated delivery window before contacting us.
Should a shipment be confirmed as lost by the carrier, we will work with you to provide an appropriate resolution in accordance with our policies.
Damaged Deliveries
If your package arrives damaged, please contact us within 7 days of delivery and include photographs of:
The product
The packaging
The shipping label
This allows us to investigate and resolve the issue as quickly as possible.
Contact
LipoLog
Email: lipolog@outlook.it
Phone: +39 3792702981